Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pkekkou1@gmail.com.  If you wish to return a product, please contact us first at to receive the return address. Returns sent without prior contact will not be accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pkekkou1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damaged Items

In the event that you receive a damaged item, you must notify us within 1 day of delivery by sending photos of the damaged product to our email.

Expressive signs of damage to the package: The customer should refuse to accept the package.
Item damaged due to transportation: The customer must report such information to us within 1 business day.

 Requests submitted after this period will not be accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

 

Complaints – What if we make a mistake

If you receive an incorrect product, please send it back to us. After receiving the product, we will resend the correct item to your indicated address at no additional cost to you.

Complaints – When a package arrives at an incorrect address

We ship the goods to the destination address you specify. We make every effort to pre-verify the correctness of the addresses provided and often ask you to check them again if we have doubts about their accuracy. In the event that the destination address turns out to be incorrect and the package comes back to us, we are only responsible for such a situation if there was a mistake on our part in providing the address information to the courier. If the package comes back to us because of an incorrect address or the customer's failure to pick it up, we will charge a €5 package return fee.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pkekkou1@gmail.com.